Letter of Complaint
Seguimos trabajando los writings de los seguidores de la Web del Inglés y vamos ampliando nuestra sección de Corrección de Writings. Esta vez volvemos a trabajar un writing de Javier, al cual le vuelvo a dar las gracias por querer compartir su conocimiento y aprendizaje con todos los demás seguidores de la web, MUCHÍSIMAS GRACIAS!
Se trata de un writing para el examen First Certificate de Cambridge, que os recuerdo que es un nivel B2, según el Marco Común de Referencia Europeo.
Las notas rojas, si están tachadas es porque son errores, y cuando no lo están, es algo que se debería haber puesto y no estaba. Las notas azules, en cambio, son aspectos positivos para nivel B2. Venga, empezamos!
Se trata de una Letter of Complaint (Carta de Queja) escrita a una tienda de libros. Ahí va!
C/ Fortuna 29
Alicante 56900
Spain
Bolton Bookshop S.L
C/ Lepanto 12
Alicante 43006
Spain
April 4th , 2016
To whom it may concern,
I am writing to complain about the nasty behaviour of the sale assistant and the rude treatment that I received from the manager in Bolton Bookshop yesterday morning.
Concerning the sale assistant, who was in the warehouse for almost 20 minutes, her behaviour was not only completely unsuitable, but also disrespectful. Additionally, a huge queue was formed by the customers who were waiting there begging for receiving some advice.
Furthermore, after being stood up standing for 30 minutes, I was also said to leave the bookshop when I made a polite and understandable complaint to the manager, who was watching his favourite series behind the counter while having a snack at the same time. There were was no one to provide us with information and help. What a disgusting situation!
I am not willing to put up with these rude words any more, and I would like to arrange an appointment with the owner of the franchise as soon as possible.
I look forward to hearing from you.
Yours faithfully.
J.R.
NOTAS:
Como puedes ver, casi todo es positive en este writing. Primero, la estructura es apropiada, direcciones, fecha, opening and ending phrases. Segundo, se trata de un writing formal y así lo has hecho, con lenguaje formal. Y en cuestión de grammar y vocabulary, muy bien también. Te hago una lista de cosas positivas:
Grammar:
- Relative sentences: Concerning the sale assistant, who was in the warehouse / when I made a polite and understandable complaint to the manager, who was watching… / customers who were waiting there begging for receiving some advice
- Passive: a huge queue was formed by the customers / I was also said to leave the bookshop
- Good variety of verbal tenses: present continuous, past continuous, past simple, would like.
- Prepositions + verb in ing: begging for receiving
- Uncountable nouns: some advice
Vocabulary:
To whom it may concern,
Nasty
Rude
Disrespectful
Put up with
Be willing to
Provide somebody with something
Additionally = adverbs
Concerning
Not only … but also
While
Muy bien, pues ya está. Si quieres ver más Letter of Complaint, te recomiendo ésta otra: http://lawebdelingles.com/nivel-b1/letteremail-of-complaint/
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