Letter/email of complaint

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Letter/email of complaint

Letter/email of complaint, éste es uno de los writings que suele salir en exámenes de inglés por ejemplo de la Escuela Oficial de Idiomas. Éste es un ejemplo de writing formal, hay muchos ejemplos, hoy vemos la de complaint (queja).

Dear Sir/ Madam,


 I am writing to express my strong dissatisfaction at the disgraceful treatment I received at the Walford Branco of Stimpson’s Electronics yesterday afternoon.


Firstly, the product I was given was not the model I had asked for. The new X-401 calculator was demonstrated to me by the sales assistant, and I agreed to buy it. However, on unpacking my purchase, I saw that I had been given the smaller X-201 model instead.

Furthermore, this calculator was much cheaper than the model I requested and paid for. It did not have many of the features I needed and was much more basic than the one I was shown to begin with.

To make matters worse, I was deeply offended by the behaviour of the sales assistant when I went back to the shop to complain. He was not only impolite, but also unhelpful. He refused to contact the manager when I asked to speak to him about the incident.


As you can imagine, I am extremely upset, I must insist on a full refund, in addition to a written apology from the local manager, or else I shall be forced to take further action.

I expect to hear from you as soon as possible.

Yours faithfully,

Caroline Adams

 Another possibility:

As you can imagine, I am extremely upset and I feel I am entitled to a partial refund in addition to a written apology from the local manager.

En azul os señalo las fórmulas para utilizar a la hora de escribir “an email/letter of complaint”. A parte de fórmulas, veis linkers y pasivas, muy utilizadas al escribir un texto formal.

Linkers: Firstly, However, Furthermore, To make matters worse, not only…but also

Pasivas: I was given, I had been given, I was deeply offended by.

Observar también que “writing” (I am writing to express…) se escribe con una sola “t”, un error muy común es duplicar. Ojo con esto! 🙂

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  1. Alejandra

    Hi, my name is Alejandra. I had studied this year a master of secondary teacher and i need english for my future job. I am trying to have writings but I don´t have any ideas to the topics for I can improve my skills than writer. If you will be able to give more ideas I will be very pleased. I hope yours answers. Thanks, Alejandra.

    1. patty

      Hello Alejandra,
      sorry I can’t understand, what do you need, examples of writings?

      1. Alejandra

        Yes, i need topics of writings for practice. Thanks.

        1. patty

          You can find some topics for B1 in section B1 (Intermediate), Writing.

          Kind Regards

  2. vik

    can you help me what is the percentage for each skill……about total grade…..

    1. patty

      Are you speaking about a specific exam? Please tell me which one so that I can give you an answer.

  3. Hortensia Gómez Piélago

    Hola, me estoy preparando el b1 de inglés en la escuela oficial de idiomas, y estoy interesado en todo, pero especialmente en el writting.Les agradecería me informase en todo, pues estoy un poco perdida. un saludo y gracias

    1. patty

      Hola Hortensia:
      ¿qué quieres saber sobre la prueba de writing?

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